Navigators are hands-on in removing barriers for patients. They need updated knowledge of policy, payer workflows, and affordability support.

What we train:

• Prior authorization, step therapy, and documentation best practices
• Patient affordability tools and financial navigation
• Policy shifts that change daily workflows
• Case studies on coordinating across FRMs, PSPs, and hubs

Outcome: Navigators streamline patient onboarding and improve the care experience by anticipating access challenges.