The certification program your access teams have been waiting for
RxAccess University is a dedicated training and certification platform built for life sciences teams on the front lines of access. Companies register their internal teams with us, and we deliver tailored education that sharpens execution, reinforces compliance, and drives better outcomes at both the brand and patient level.
This isn’t off-the-shelf content. It’s real-world, role-specific training created by former field leaders who understand what works in practice.
Built Around Your Product, Aligned With Your Goals
Every program is customized to your brand’s access needs, therapeutic area, and stage in the product lifecycle. As payer requirements evolve, so does the training. Our team tracks policy updates, coverage shifts, and operational changes to make sure your team stays ahead.
Why RxAccess University Stands Out
- Certification provides formal validation of role-readiness and product knowledge
- Courses are designed by seasoned market access professionals, not just instructional designers
- Each program is tailored to your product, your team, and your goals
- Curriculum is refreshed regularly to reflect policy and industry updates
- Teams leave with clear tools, confidence, and practical knowledge they can use in the field
Training That Fits Your Workflow
Whether you need a one-time intensive, a quarterly refresher, or a certification track for new hires, we’ll design a format that works. Delivery options include live virtual, in-person, or hybrid sessions.
Who We Train
We deliver certification tracks designed for the key audiences that shape access.
Field Reimbursement Managers and Field Market Access Teams
Turn coverage complexity into clear action in the field.
FRMs and field teams are on the front lines of provider conversations. They need up-to-the-minute knowledge of coverage, coding, and payer policy to be effective.
What we train:
- Benefit verification, coding, and billing updates tied to the current policy
- Buy-and-bill workflows, J-code transitions, and specialty pharmacy dynamics
- Best practices for navigating denials, step edits, and prior authorizations
- Role-play and case-based scenarios to strengthen real-world provider interactions
Outcome: Teams engage providers with compliant, accurate, and confident answers that build trust and drive adoption.
Payer Account Teams
Engage payers with clarity and credibility.
Payer-facing teams must understand how evolving policy and pricing reforms influence negotiations, contracting, and coverage decisions.
What we train:
- IRA, MFN, and One Big Beautiful Bill implications for rebate and contracting discussions
- Payer archetypes, regional dynamics, and decision-maker priorities
- Value frameworks, HTA trends, and evidence expectations
- Strategic messaging aligned with brand value and patient outcomes
Outcome: Account managers engage payers with authority, building trust during high-stakes coverage negotiations.
Patient Support Program Teams
Equip patients with clear, consistent guidance.
PSP teams serve as the bridge between policy, access, and patients. They need training that combines compliance with empathy.
What we train:
- Explaining coverage, appeals, and affordability pathways in plain language
- Coordinating across hubs, nurse navigators, and FRMs
- IRA’s impact on patient affordability and out-of-pocket costs
- Best practices for supporting adherence and patient trust
Outcome: PSP staff simplify complex coverage for patients, helping them start and stay on therapy with confidence.
Care Coordinators and Nurse Navigators
Practical access knowledge that reduces delays for patients.
Navigators are hands-on in removing barriers for patients. They need updated knowledge of policy, payer workflows, and affordability support.
What we train:
- Prior authorization, step therapy, and documentation best practices
- Patient affordability tools and financial navigation
- Policy shifts that change daily workflows
- Case studies on coordinating across FRMs, PSPs, and hubs
Outcome: Navigators streamline patient onboarding and improve the care experience by anticipating access challenges.
Hub and Call Center Teams
First-line accuracy that builds trust at scale.
Call center teams handle high volumes of patient and provider inquiries, and consistency is critical.
What we train:
- Quick-hit policy refreshers tailored for fast response
- Coverage determination workflows and escalation protocols
- Coding and billing issue-spotting
- Service quality standards to ensure compliance and accuracy
Outcome: Patients and providers receive consistent, compliant, and timely guidance that reflects well on the brand.
Internal Market Access and Policy Teams
Stay ahead of policy shifts and anticipate impact.
Internal strategy teams need to see around corners. They’re responsible for translating legislative shifts into pricing, contracting, and access strategy.
What we train:
- Deep dives into IRA, MFN, and the One Big Beautiful Bill Act
- Medicaid, Medicare Advantage, and commercial payer trends
- Policy-to-practice translation across therapeutic areas
- Scenario planning for launch, lifecycle, and LOE
Outcome: Teams gain foresight and clarity, aligning brand and access strategy with the realities of today’s and tomorrow’s policy environment.
How We Tailor Training
- By product: every program is aligned to your therapeutic area and lifecycle stage
- By audience: each track is built for the realities of the role, from field to policy
- By change: curriculum is updated as policy, payer behavior, and market dynamics evolve